Does Flowers by Fruit use any preservatives?

NO! Flowers by Fruit contains no added preservatives in any of the fruits and vegetables used to create our arrangements.

How long will my Flowers by Fruit arrangement last?

Your Flowers by Fruit arrangement will last up to 3 days if you do one of the following:
a) Cover the fruit whilst still in it’s bouquet with a plastic bag and tie at the base and place in the refrigerator or
b) Carefully remove fruit from stems place in an airtight container and keep refrigerated.

I love the Flowers by Fruit arrangements but I would like something more specific, can Flowers by Fruit help me?

Yes. Our Flowers by Fruit team members can create a tailor made gift to your specifications with adequate notice. Please contact a Flowers by Fruit team member on 1300 767 325 and they will discuss your ideas and we’ll provide you with a quote.

How do I contact a Flowers by Fruit team member?

A Flowers by Fruit team member can be contacted Monday to Friday between the hours of 8am - 5pm (AEST)

Phone: 1300 767 325
Fax: +61 2 9750 3074
Email: flowers@flowersbyfruit.com

What is the deadline for placing an order with Flowers by Fruit if I want same day delivery?

Same day deliveries are guaranteed for orders placed before 10.00am Monday – Friday.

What happens if I place the order after 10am and I want same day delivery?

Orders placed after 10am and that require same day delivery or VIP delivery will incur a minimum $30 charge.

When can I expect Flowers by Fruit to deliver?

All deliveries between Monday to Friday will arrive at the business addresses by 5.00pm AEST and to residential addresses before 6.30pm.

For Saturday deliveries, an order must be placed no later than 5pm on the previous Friday.

Any Sunday and public holiday deliveries require prior arrangement and may incur an additional charge.

What happens if the recipient is not at home?

If no-one is at the given address to receive the delivery, our driver will leave a calling card advising that they have visited and requesting the recipient to contact our customer service number (1300 767 325) to arrange a new time. We will do our best to return to the address the same day, however, an additional delivery charge may apply.

Where do you deliver?

Flowers by Fruit currently delivers within the Sydney Metropolitan Area. We are happy to go outside the metro area but additional delivery costs apply

What if the wrong address is supplied for delivery?

Unfortunately Flowers by Fruit is not responsible if an incorrect address is supplied. Please be sure that you enter all the correct details at time of ordering and please enter as much information as possible.
There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it.
If we are sent to an incorrect address, an additional delivery charge will apply to redirect the delivery.

Can I request a specific delivery time?

Yes you can request a specific delivery time when ordering.
However, please note that we may not always be able to guarantee delivery at the time requested under the standard delivery fee. You are able to upgrade to our VIP service that allows your to specify a delivery time and guarantees your gift will arrive as close to your requested time as possible. Please note that VIP spaces are limited.

Do I receive confirmation of my order?

Yes, you will receive confirmation of your order via e-mail for on line orders. If there are any problems processing your payment or we require further information re the delivery, one of our Flowers by Fruit team members will contact you personally.

What method of payment is accepted?

Flowers by Fruit accept all major credit cards including MasterCard and VISA for online payments. We can accept cash on delivery by prior arrangement.

What if I’m a corporate account?

Approved corporate accounts will receive an invoice within 24 hours of ordering and are required to settle their account within a 14 days.

Can I change my mind after placing an order?

If you wish to change or cancel your order, we will need a minimum 24 hours notice and a $10 administration fee applies. Any changes or cancellations with less than 24 hours notice will incur a fee of 50% your total order including the delivery fee.

Is my personal information secure when I order online?

www.flowersbyfruit.com is hosted on a secure SSL server. Your credit card details will be removed from our records once the order has been processed.

I want to set up a corporate account?

If you intend to use our services regularly we provide a monthly account service for you.
To obtain an application form, you can either:

• go to the corporate accounts of flowersbyfruit.com; or 
• telephone 1300 767 325 (02 9750 3772)
• fax 612 9750 3074